Douglas Carswell

01 FEB 2016

Trust in technology

Tech sceptics often fear the Internet is inhuman. We're so wrapped up in the global village, they say, we're forgetting how to build real human relationships. Turns out it's not true: technology is actually helping us to trust each other.

The Internet – as Wired explains - is building new networks of trust. Yelp tells you if you can trust a restaurant. Uber allows you to track the stranger who drives you home. Dating apps allow people to get to know each other before they meet in person.

"But hold on," you say. "Aren't all these open to abuse?"

Obviously the Internet isn't vice-free: it provides a platform for anonymous trolls, scammers, and stalkers too. But here's the thing: the Internet is providing much greater accountability than what it has replaced.

People used to put their faith in big, central institutions. The Gentleman in Whitehall was meant to keep us safe. But we've seen that was all a mirage: Parliament, Government, the media, the regulators, the church, the police have all been exposed for scandals, cover-ups, negligence, and corruption. Popular faith in national institutions is at an all-time low.

So instead of trusting institutions, people are starting to trust each other again. How? Through technology. The Internet enables open data and transparency, so that people can make informed decisions instead of putting blind faith in a remote bureaucrat to decide for them.

Amid the bad stories that get reported about Uber or Airbnb, let's not lose sight of the overall good story: technology is gradually restoring our faith in each other.

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Printed by Douglas Carswell of 61 Station Road, Clacton-on-Sea, Essex