Queues of up to an hour and a half at Heathrow airport are caused by "a number of factors” the head of the UK Border Force, Mr Moore, explains helpfully. These factors apparently include “incorrect flight manifests or early or late planes which result in bunching."
In other words, it is not our fault that all those pesky passengers turn up unexpectedly like that. How can you possibly expect the people who check passenger passports for a living to know when passengers are likely to need to have their passports checked, eh?
Could you imagine Tesco or Lidl taking that attitude towards their punters? “It’s not our fault you’ve got to stand in a queue. It is your fault for wanting to come and buy things at the same time as everyone else”
Might it be that state agencies and quangos exist primarily to serve the interests of their senior staff?
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